Operations Manager

	Bicester
	£35,000 to £40,000 per annum - Permanent Position
	Commercial/Office Division

We are looking for an experienced people manager join to a company as an Operations Manager. This role will focus on managing a growing team, providing the highest-level operations and strategic support and aiding with general business improvement within the company.

Based in Bicester, this is an office-based role where you will be working Monday to Thursday 08:45-17:30 and Friday 08:45-16:30. Offering £35,000-£40,000 per annum dependent on experience.

Duties of the Operations Manager:
• Lead, support, and develop the Planning Coordinators responsible for scheduling engineers nationwide.
• Oversee accurate and efficient scheduling, ensuring the right engineers are deployed to the correct sites.
• Identify training gaps among engineers and escalate or support solutions as needed.
• Provide day-to-day coaching, guidance, and performance support to team members.
• Offer high-level operational support to the Head of Internal Operations.
• Analyse recurring issues, identify root causes, and implement long-term solutions.
• Review processes and systems, highlight inefficiencies, and recommend or implement improvements.
• Use operational technology and scheduling tools confidently, supporting the team's adoption of new systems or changes.
• Foster a positive, engaged, and collaborative working environment within the department.
• Providing telephone/email support to field-based staff where required.
• Contribute to the continuous business improvement process and to the meeting of business objectives.

Personal Attributes:
• Previous People Management experience.
• Computer literate and confident using Word, Excel, Outlook, CRM’s and Operational systems.
• Quick learner picking up new technology as required.
• Self-motivated, able to work on your own initiative.
• Confident in leading a team.
• Experience managing scheduling and field staff.
• Interested in your team’s progress and development.
• Proactive in your position, keen to be involved in all levels.

The company also offers 25 days plus bank holidays with increased days up to 30 days with service.
If you are looking for a new position and have the experience mentioned above, please apply now!
K2 Recruitment Ltd is acting as an Employment Agency in relation to this vacancy.